Legal · v2.0
Last updated: 1 July 2026
This policy forms part of the Agreements for Conference and explains billing, cancellation, upgrades, failed payments, and refunds for subscriptions processed through Razorpay.
Paid plans renew automatically each billing period (monthly or yearly) until cancelled. Prices, taxes, and entitlements are shown at checkout and in the workspace billing area. Amounts are authoritative on our servers.
Indian customers may see GST-inclusive pricing. Business customers may provide GSTIN for B2B tax invoices where supported. International customers may be billed in USD per workspace configuration.
Workspace owners or billing admins may cancel from the billing page. Cancellation stops future renewals; access continues until the end of the current paid period, then the workspace moves to the Free plan unless otherwise stated.
You may reactivate before the period ends to resume scheduled renewals. After downgrade, entitlements, storage, and seat limits of the Free plan apply, which may trigger grace periods before automated pruning.
Mid-cycle upgrades charge the prorated difference to the new plan for the remainder of the period, plus applicable tax. Downgrades typically take effect at the next renewal unless we state otherwise at checkout.
If a renewal fails, we notify billing contacts and retry according to our dunning schedule. Persistent failure may cancel the subscription and downgrade the workspace to Free after the paid-through date.
Except where required by law, fees are generally non-refundable once a billing period has started. We may approve refunds at our discretion for duplicate charges, accidental purchases, documented technical billing errors, or chargebacks prevented in good faith.
Approved refunds are processed to the original payment method via Razorpay. Timing depends on your bank or card issuer.
If you dispute a charge with your bank without contacting us first, we may suspend the workspace until the dispute is resolved. Contact support with invoice ID and payment ID for faster resolution.
Billing questions: [email protected]. Include workspace name, invoice number, Razorpay payment ID, and billing email.
